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DC-COC-407-V2 General Terms and Conditions of Sale, March 9, 2021

GENERAL TERMS AND CONDITIONS OF SALE

Between: PHARMASPECIFIC, a limited liability company with a capital of €1,000, registered with the Meaux Trade and Companies Register under number 752 023 283, whose registered office is located at the following address: 23 rue Alfred Nobel, 77420 Champs-sur-Marne, represented by Vanessa MONTANARI, acting as Manager, duly authorized for the purposes hereof.

Hereinafter referred to as the « Seller » or the « Company » or « we »

And: The natural or legal person purchasing products or services from the Company,
Hereinafter referred to as the « Buyer », or « the Customer » or « you »

PREAMBLE
The Company conducts business activities in clinical research consulting, clinical research coaching and training, and the dissemination of information related to clinical research. This includes, in particular, the organization of clinical research seminars, the creation of training sessions, and publishing, particularly through the website https://pharmaspecific-training.fr (hereinafter referred to as « the Site »). You can contact us by email at support@pharmaspecific.fr or by phone at 09 72 57 48 30.
By validating this agreement, the customer expressly requests that the performance of the service begin before the end of the 14-day withdrawal period in order to be able to benefit from the electronic products and services immediately.

Article 1: Purpose
These General Terms and Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of products and/or services offered by the Seller.

Article 2: General Provisions
These General Terms and Conditions of Sale (GTC) apply to all sales of products and services made through the Company’s website, which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these General Terms and Conditions at any time by publishing a new version on its website. The applicable General Terms and Conditions are those in effect on the date of payment (or the first payment in the case of multiple payments) of the order. These General Terms and Conditions are available on the Company’s website. The Company also ensures that their acceptance is clear and unreserved by any technical process (e.g., a checkbox and a validation click). The Customer declares that they have read all of these General Terms and Conditions of Sale, and where applicable, the Special Terms and Conditions of Sale associated with a given product or service, and accept them without restriction or reservation. The Customer acknowledges that they have received the necessary advice and information to ensure that the offer meets their needs. The Customer declares that they are able to legally contract under the laws of France or the country in which they are making a commitment, or validly represent the natural or legal person for whom they are making a commitment. The Company guarantees compliance with these General Terms and Conditions throughout its organization. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 3: Entry into Force and Duration of the Contract
This contract shall enter into force upon payment (or the first payment) of the order by the Buyer (including for pre-ordered items). It is entered into for the duration necessary to provide the products or services and until the expiry of the Company’s warranties and obligations. The duration may, in particular, vary depending on the services associated with the product or service (e.g., some training courses may include a specific support service implemented for a given period, others do not; this information is provided directly on the product or service sales page).

Article 4: Conclusion of the Online Contract
The Customer must follow a series of steps specific to each product offered by the Seller to place their order. However, the steps described below are systematic:

• Information on the essential characteristics of the product or service; • Choice of product or service, and, where applicable, its options;
• Provision of the Customer’s essential information (identification, address, etc.);
• Acceptance of these General Terms and Conditions of Sale, and, where applicable, the Special Conditions.
• Verification of the order details and, where applicable, correction of errors.
• Follow payment instructions and payment for the products or services.
• Shipment of the products or delivery of access codes to the e-learning/FOAD platforms.
  

The Customer will then receive email confirmation of payment for the order, along with an acknowledgment of receipt confirming it. They will also receive a .pdf copy of these general terms and conditions of sale. For delivered products, delivery will be made to the address provided by the Customer. If applicable, the Customer will also receive confirmation of shipment. For the proper execution of the order, and in accordance with Article 1316-1 of the French Civil Code, the Customer undertakes to provide accurate identification. The Seller reserves the right, in accordance with Article L. 121-11 of the French Consumer Code, to refuse the order, for example, for any abnormal request, made in bad faith, or for any legitimate reason, particularly if there is a dispute with the Customer regarding payment for a previous order.

Article 5: Prices

The prices of products and services sold through the website are indicated in Euros, inclusive of all taxes (VAT, if applicable, and all other taxes, if applicable) and are set out on the product description pages. Shipping costs are indicated in addition, where applicable. The Company reserves the right to modify its prices at any time, with effect for the future. Telecommunications costs required to access the Company’s website are the responsibility of the Customer. Amounts paid upon ordering may not, at any time, be considered a deposit or down payment.

The Company reserves the right to modify its prices at any time and undertakes to apply the rates in effect at the time of the order. Prices include the value-added tax (VAT) applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the price of the Company’s products and services. Similarly, if one or more taxes or contributions were to be created or modified, either upwards or downwards, this change may be reflected in the selling price of the products and services.

Article 6: Description and Conditions of Access

In accordance with the provisions of Articles L. 111-1 et seq. of the French Consumer Code, the essential characteristics of the goods and services and their respective prices have been made available to the Customer on the Company’s website. The majority of products and services are provided through an online platform. In this context, the Company provides the Customer with access to this platform, allowing them to access the products and services. Access to this platform may be limited in time (depending on the product or service chosen). The right to access this platform is personal, unique, non-transferable, and non-assignable, and is granted using an access code that may not be shared, assigned, resold, or retransmitted. The platform is open 24/7, except in the event of technical anomalies or occasional updates. The Client is solely responsible for the confidentiality of their access codes. The Company shall not be held liable under any circumstances for malicious access resulting from a breach of security in the Client’s computer equipment.

In the event of a violation of the rules relating to access codes, and in particular if these codes are used by multiple people, the Company reserves the right to immediately terminate the service without compensation, notice, or prior information. The Company implements measures to ensure that its e-learning platforms are functional and accessible. In the event of an anomaly discovered by the Client, the Client undertakes to notify the Company as soon as possible so that the Company can remedy any malfunctions. It is essential that the Customer has adequate IT equipment to access the online products and services (computer, screen, Internet connection, web browser, messaging software, sound card and speakers to listen to videos, remote video communication application if applicable; most of the time, a laptop-type device is sufficient). The Customer also certifies having received all the information provided for in Articles L111-1, L221-5 and L. 221-11 of the French Consumer Code, as well as a breakdown of delivery costs and the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer’s order within the limits of available product stocks only. Failing this, the Seller will inform the Customer. This contractual information is presented in detail and in French. It is summarized and confirmed when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the offer of products and services, as well as their prices, is specified on the Company’s website, as well as the minimum duration of the proposed contracts when they relate to the continuous or periodic supply of products or services. Unless otherwise stated, the rights granted hereunder are granted solely to the natural person signing the order (or the person holding the email address in the case of a company).
It is emphasized that the results achieved by the products or services provided by the Company are naturally dependent on the proper application of the advice given. The success of the methods presented and taught depends in part on the Client’s commitment to assimilating the techniques provided and practicing them so that they produce the expected results. As such, the Company cannot be held liable in the event of improper application by the Client of the advice provided.
When the services provided are suitable, the Company is expected to provide regular monitoring to the Client, enabling them to achieve the objectives set when purchasing the service. This support may be interrupted if the Client’s efforts are clearly insufficient in light of the service objectives.

Article 7: Retention of Title and Confidentiality Clause
The products remain the property of the Company until full payment is received. The Client undertakes to keep the techniques taught by the Company/documents provided strictly confidential and not to resell, disclose, reproduce, transmit, or distribute them in any way whatsoever to any third party. The Company also reserves the right to immediately terminate the Client’s service in the event of a breach of confidentiality regarding the content provided. Any attempt at resale, disclosure, reproduction, transmission, or distribution will systematically result in sanctions.

Article 8: Payment
Payment is due immediately upon ordering, including for pre-ordered products. The Client may pay by credit card or bank check. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made through third-party payment processors. The information transmitted is encrypted according to industry standards and cannot be read during transport over the network. Any guarantee regarding the security of this system is entirely the responsibility of the subcontractor and cannot be attributed to us. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. By validating the order and providing their banking information during the sale, the Customer irrevocably authorizes, unless otherwise required by law, the Seller to debit their card for the amount relating to the indicated price. The Customer confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately and automatically terminated and the order canceled. Payment by bank check is only possible for checks in euros drawn on a bank domiciled in France. The check must be made payable to the Company and sent to the address indicated at the top of these Terms and Conditions. The check will be cashed before the order is shipped, unless otherwise agreed in writing by an authorized employee of the Company.

Article 9: Delivery
Products are delivered to the address indicated when ordering (therefore, pay particular attention to the spelling of the address you enter, including the email address for sending access codes, and especially the postal code). The Customer chooses the appropriate delivery method. They are solely responsible for any non-delivery due to an incorrect address provided when ordering. The risks are borne by the Customer from the date the ordered products leave the company’s premises.
Depending on the service in question, it may be delivered directly to a platform, on a date agreed between the Customer and the Company, or on a date pre-determined by the Company.

Article 10: Pre-Order
« Pre-order » products can be purchased before their official release; in this case, payment is due immediately upon ordering. The estimated product release dates are not binding and are subject to change. The Company makes every effort to meet the announced dates; however, actual dates often depend on factors beyond its control (e.g., printing delays, DVD pressing, natural disasters, health crises, etc.).

Article 11: Conditions for Pharmaspecific Training Meetings
Meetings with other members of the Pharmaspecific Training community throughout France and the French overseas departments can be organized. While we arrange for community members to meet who request them, you are expressly informed that we do not guarantee (i) the quality of the products and services of the bar/restaurant/venue, or (ii) a minimum number of participants present. Members wishing to organize a meeting are responsible for choosing a date, location, and possible theme, based in particular on our suggestions (list of bars), and for paying for their drinks individually during the meeting. The Company cannot be held liable for disruptions, unforeseen events related to a meeting between community members, interactions between said members, the actions of the staff welcoming members, or any act of a community member or third party. All participants in a meeting are required to respect the usual rules of politeness and courtesy towards other participants and the staff at the meeting venue.

Members of the Pharmaspecific Training community are required to respect the rules of conduct, both towards the Company and other members. Therefore, any inappropriate behavior, whether occurring in person or virtually (racist, homophobic remarks, threats, violence, etc.), may be subject to sanctions that will be freely determined by the Company.

Article 12: Physical Products

Any product sent to the Customer may not be returned or refunded and may not be used as a basis for a dispute by the Customer for any reason whatsoever to cancel the sale if it is sent free of charge or as a bonus. If the Customer has not provided the Company with a correct address prior to mailing, they may not request a second shipment or must bear the cost thereof.
The following legal provisions are also noted, applicable to non-digital physical products:
– Article L. 217-4 of the French Consumer Code: The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. They are also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when this was their responsibility under the contract or was carried out under their responsibility. – Article L. 217-5 of the French Consumer Code: The good conforms to the contract:

1. If it is suitable for the use normally expected of a similar good and, where applicable:
   – if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;
   – if it possesses the qualities that a buyer can legitimately expect in light of the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;
2. Or if it possesses the characteristics mutually agreed upon by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
   – Article L. 217-12 of the French Consumer Code: Actions resulting from a lack of conformity are time-barred after two years from delivery of the good. – Article L. 217-16 of the French Consumer Code: When the buyer requests the seller, during the term of the commercial warranty granted to him upon the acquisition or repair of a movable good, a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining duration of the warranty. This period runs from the buyer’s request for intervention or from the availability for repair of the good in question, if this availability occurs after the request for intervention.
   – Article 1641 of the French Civil Code: The seller is bound by the warranty for hidden defects in the thing sold that render it unfit for the use for which it is intended, or that so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, had he known of them.
   – Article 1648, paragraph 1 of the French Civil Code: The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

Article 12: Group Moderation

Access to private groups may be granted. Access to these groups is subject to moderation in cases where the Client sells/prospects their own products through this channel, or if exchanges become offensive or discriminatory. This list is not exhaustive. We reserve the right to limit access to these groups according to the conditions we determine. By being a member of Pharmaspecific Training, you may be eligible to receive access to community groups of former members (prior to the Client’s Subscription) and future members (after the Client’s Subscription). The Company reserves the right to close groups for people who are no longer registered with Pharmaspecific Training.

Article 13: Commercial Guarantees
We want to be absolutely certain that all our clients are delighted to have worked with us and achieve their goals. To this end, we offer the guarantees detailed below, independent of the legal guarantees that Clients benefit from. Electronic Products:
Unless otherwise stated on the product description page, our electronic products come with a satisfaction guarantee. If you are not satisfied after 365 days of using your electronic product, please contact us to request a refund, stating your transaction number and the reason for your dissatisfaction.
Coaching, Training, Online or In-Person Webinars:
Our coaching, training, and online or in-person webinars may come with a satisfaction guarantee. The type of guarantee, if any, is specified on the service description page.

Article 14: Withdrawal Period
The right of withdrawal applies regardless of the commercial guarantees offered by the Seller. It is specified that pursuant to Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts (i) for the supply of services fully performed before the end of the withdrawal period or for the supply of digital content not provided on a tangible medium, the performance of which began after the consumer’s express prior consent and express waiver of their right of withdrawal, (ii) for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery, (iii) for the provision of leisure activity services that must be provided on a specific date or during a specific period.

In other cases, you have the right to withdraw from these General Terms and Conditions without giving any reason within fourteen days after the date of conclusion of the contract or receipt of the goods. To exercise your right of withdrawal, you must notify us by email at support@pharmaspecific.fr of your decision to withdraw from this contract by means of an unambiguous statement (see template below). You must provide your identity and all order details before the withdrawal period expires. In the event of withdrawal by the Customer, the Company will reimburse the payments relating to the order that was subject to the right of withdrawal, including delivery costs, without undue delay and, in any event, no later than fourteen days from the day the Company is informed of the Customer’s decision to withdraw from this contract. The Company will make the reimbursement using the same means of payment as the Customer used for the initial transaction, unless otherwise agreed, free of charge.

TEMPLATE WITHDRAWAL FORM – Please complete and return this form only if you wish to withdraw from the contract.

To the attention of Pharmaspecific
Postal address: 23 rue Alfred Nobel, 77420 Champs-sur-Marne, France
support@pharmaspecific.fr
09 72 57 48 30
I hereby notify you of my withdrawal from the contract for (name of product or service) below:
Ordered on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

Article 15: Intellectual Property Rights
The trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller. No assignment or transmission of intellectual property rights for any reason whatsoever is made through these General Terms and Conditions. Any total or partial reproduction, modification, or use of these assets for any reason whatsoever is strictly prohibited. The Customer is specifically prohibited from using any information taken from the products to create products competing with the company or from reusing these products to train third parties. In particular, Customers are liable on the basis of Articles L.122-4 and L.335-2 et seq. of the Intellectual Property Code in the event of unauthorized transfer or communication of content. The Company also reserves the right to immediately terminate the Customer’s service in the event of a violation by the latter of the Company’s intellectual property rights.

Article 16: Force Majeure and Inability to Provide the Service
The Seller’s performance of its obligations hereunder shall be suspended in the event of the occurrence of an act of God or force majeure that would prevent its performance. The Seller shall notify the Customer of the occurrence of such an event as soon as possible. The following are considered force majeure or unforeseeable circumstances, in addition to those usually recognized by the jurisprudence of the Courts and Tribunals, and without this list being exhaustive: strikes or social disputes internal or external to the Seller and its service providers, including postal services, natural disasters, fires, interruptions in telecommunications, interruptions in energy supplies, interruptions in communications or transportation of any kind, health crises, or any other circumstances beyond the Seller’s reasonable control. In the event of incapacity to work of a service provider designated by the Company to ensure the smooth running of a product or service, for example, to deliver a presentation or produce content, due to illness or accident, and without limitation, the Company reserves the right to modify the planned schedule without requiring the payment of compensation by the Clients. The Company will notify the Clients within a reasonable time of its inability to deliver the service and, where possible, of the duration of the inability, so that the Clients may decide whether or not to continue with the service.

Article 17: Nullity and Modification of the Contract
The invalidity of a contractual clause does not invalidate the sales contract. The temporary or permanent non-application of one or more clauses of the general terms and conditions shall not constitute a waiver on its part of the other clauses, which shall continue to be in effect.
The Company reserves the right to modify its offers at any time. Except in exceptional circumstances, the Company will not impact price changes, whether upwards or downwards, on services already subscribed to. Changes to the general and specific terms and conditions are binding on Customers who have accepted them from the moment they are posted online. If the new general terms and conditions of sale are rejected, the Company is free to terminate this agreement.

Article 18: Availability and Presentation
Product orders will be processed within the limits of our available stocks or subject to the availability of our suppliers. If an item is unavailable for a period exceeding ten business days, you will be immediately notified of the expected delivery time, and the order for this item may be canceled upon request. The Customer may then request a credit note for the amount of the item or a refund.
The photos of our products are « presentation suggestions, » meaning that the images do not always correspond exactly to the product you may receive, especially for pre-orders, where the visuals are not always final. By express agreement, illustrations or photos of the products offered for sale have no contractual value, and the Customer may not rely on them against the Seller as grounds for any claim.
The services ordered will be performed on a date or over a period agreed upon between the Company and the Customer, or on a date or over a period pre-determined by the Company, which will endeavor to communicate it to the Customer as soon as possible.

Article 19: Protection of Personal Data
In accordance with the French Data Protection Act of January 6, 1978 and the European General Data Protection Regulation (GDPR), you have, within the limits of the regulations, the right to query, access, modify, object to, and rectify your personal data. To exercise these rights, you can contact us at privacy@pharmaspecific.fr. By accepting these general terms and conditions of sale, you acknowledge that you have read our personal data protection policy and consent to our collection and use of this data. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products or services published by the Company and its partners, if you have checked the dedicated box. You can unsubscribe at any time. To do so, simply click on the link at the end of our emails or contact us by registered letter specifying your request and providing proof of identity. Please note that we monitor traffic on all of our sites. To do this, we use tools such as Google Analytics and Google Site Optimizer. This non-personal data allows us to improve the user experience of the sites and to personalize them based on frequent user requests. The confirmation and conversion pages of our forms are generally equipped with the Google Website Optimizer system in order to measure their effectiveness and the level of interest of our prospects and customers. Any person concerned by a processing operation has the right to lodge a complaint with the National Commission for Information Technology and Civil Liberties, or any other supervisory authority to which they are subject.

Article 20: Liabilities
The Company is exempt from all liability upon proof that the non-performance or improper performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable actions of a third party to the contract, or to a case of force majeure. Furthermore, the Company shall not be liable under any circumstances for any technical or software failure or any cause beyond its control.
In such cases, the Company reserves the right to modify the expected delivery times without the Customer being able to demand compensation. The Customer shall be notified within a reasonable time of any difficulties encountered and, where possible, of their duration so that the Customer may decide whether or not to proceed with the sale and, if applicable, exercise their right of withdrawal.
The Company’s liability is expressly limited to compensation for direct damages proven by the Customer. With respect to Professional Clients, the Company’s liability is capped at the amount of the price paid by the Client for the sale.
The use and exploitation of the information provided by the Company are the sole responsibility of the Client and at their own risk, which they expressly accept. As such, the Client is solely responsible for their interpretations of the information provided, the advice they derive from it, and any adaptations made for their own commercial or professional activity.

Article 21: Termination
The Client may terminate the service at any time by submitting a request to the Company. In this case, the Client remains liable for the full price of the service subscribed to at the time of the order.
In addition to the other grounds for termination provided for in this contract and without prejudice to any other legal remedy, the Company reserves the right to immediately terminate the service in the event of non-payment by a Client of one or more invoices. Any amount not paid within thirty days will be increased by a rate equal to three times the current European Central Bank interest rate plus ten percentage points, as well as a fixed compensation for recovery costs of €40 in accordance with current legislation (Article L. 441-6 of the French Commercial Code). Late payment penalties are payable upon simple request from the Company and without the need for a reminder. For professional Clients, late payment penalties are payable without an enforceable title. Termination of the service automatically results in the suspension and termination of the service as subscribed by the Client with the Company, as well as the immediate payment of all amounts due, in principal, costs and incidentals (late payment interest, possible bank charges). In the event that the recovery costs incurred exceed this fixed amount, the Company reserves the right to request additional compensation upon justification. In the event of non-payment, forty-eight hours after a formal notice has remained unsuccessful, the sale will be terminated automatically if the Company sees fit, which may request, in summary proceedings, the return of the products, without prejudice to any other damages. The termination will affect not only the order in question but also all previous unpaid orders, whether delivered or in the process of being delivered and whether their payment is due or not. In the case of payment by negotiable instrument, failure to return the instrument will be considered as a refusal of acceptance equivalent to a non-payment. Similarly, when payment is made in installments, non-payment of a single installment will result in the immediate payment of the entire debt, without formal notice. In all the above cases, the amounts that would be due for other deliveries, or for any other reason, will become immediately payable if the Seller does not opt ​​for the cancellation of the corresponding orders. Under no circumstances may payments be suspended or subject to any offsetting without the prior written consent of the seller. Any partial payment will be applied first to the non-privileged portion of the receivable, then to the amounts due the earliest. The Company does not intend to grant any discount for cash payment or payment on a date earlier than that specified in the general terms and conditions of sale.

Article 22: References to Clients – Image Rights and Copyright
Clients agree to be cited by the Company as a participant in a training program organized by the Company or as a user of one of its products or services.
The Company is therefore authorized to mention the Client’s name and an objective description of the nature of the training, or any other product or service covered by the contract, in its reference lists and proposals for its prospects and customers, particularly on the Website, in interviews with third parties, in communications to its staff, in internal management planning documents, in its annual report to shareholders, as well as in the event of legal, regulatory, or accounting provisions requiring it. Any Client who does not wish to be cited must notify the Company in advance.
The Client’s acceptance of the General Terms and Conditions of Sale, in the absence of written notification to the Company on the day of or at the latest before the end of the week of the shooting, constitutes authorization for the reproduction and representation of photographs and videos in the event of shooting during an event organized by the Company or at its initiative. Consequently, the Client authorizes the Company to distribute the images taken during this event. The images may be exploited and used directly in all forms and media, known and unknown to date, without any time limit (press, brochures, displays, internet, etc.) to promote the Company’s activities. The Client acknowledges that they are fully satisfied with their rights and may not claim any compensation for the exploitation of the rights referred to in this paragraph.
The same conditions as those described in the previous paragraph apply to image and/or copyright rights on videos and photographs sent by the Client to the Company to provide their opinion and/or testify about the Company’s products and services.

Article 23: Applicable Law
All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions referred to therein, shall be subject to French law. In the event of a breach by the Customer of these general terms and conditions of sale, the Company reserves the right to terminate this contract and close the Customer’s access to the e-learning platforms or any training planned to be provided.

Article 24: Consumer Mediator
In the event of difficulties in the application of this contract, the Customer may, before taking any legal action, seek recourse to a consumer mediator, whom you can find on the website https://www.economie.gouv.fr/mediation-conso.
The mediator will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation and, if recourse is sought, to accept or refuse the solution proposed by the mediator.
In this context, any European consumer may also use the Online Dispute Resolution (ODR) platform accessible from the following URL: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
It is recalled that the search for an amicable solution does not interrupt the « short period » of the legal warranty, nor the duration of the contractual warranty.

Article 25: Requests and Complaints
For any complaints and, more generally, for any questions or reports related to the Company’s products and services, Customers are invited to contact the Company:

• Electronically: support@pharmaspecific.fr;
• By telephone: 09 72 57 48 30
• By post: Pharmaspecific, 23 rue Alfred Nobel, 77420 Champs-sur-Marne.
  We will endeavor to respond as quickly as possible.

Article 26: DISPUTES
In the event of a dispute arising between a customer and the company, the court of Créteil shall have jurisdiction.
For consumers or non-professional customers, all disputes arising out of this agreement will be submitted to the competent courts under the conditions of applicable consumer law.